K&K Networks remote support with Quick Connect

Windows · macOS · Linux · iOS · Android · Troubleshooting

Windows

TLDR

After opening support.kuk-networks.de, you are automatically redirected to the Quick Connect page. If this does not happen, click Open remote support. On the Quick Connect page, click Connect. The remote-support program will then be downloaded. Open your browser’s download list and run the downloaded file. Alternatively, you can open the file from the folder where it was saved using Windows File Explorer.

1. Open remote support

   Open Windows remote support and click Open remote support. The Quick Connect tool will download. If this does not work, please use the fallback link available via the Alternatively, open the Quick Connect page button.

   

2. Fallback: Download Quick Connect

   Confirm the connection by clicking Connect on the Quick Connect page. The remote-support program will then be downloaded.

   

3. Run the downloaded file

   Open only the file you just downloaded through the K&K Networks support site. Windows or your browser may display a security prompt.

   

   The remote-support program will then start. The Quick Connect icon in the taskbar notification area indicates that it started successfully. Depending on your Windows version and taskbar settings, the icon may be hidden. In that case, expand the notification area to see it.

   

4. Approve access

   Keep Quick Connect open. When our support technician starts the session, approve the connection request on your device if prompted.

   

   The desktop background will then be hidden and your screen will be shared with our support team. The Quick Connect indicator on the right side of the screen shows that our support team can see your screen.

   

macOS

On macOS, Quick Connect downloads a small temporary remote-support program. According to NinjaOne, administrator rights are generally not required for a normal Quick Connect installation.

1. Open remote support

   Open macOS remote support and click Open remote support. The Quick Connect tool will download. If this does not work, please use the fallback link available via the Alternatively, open the Quick Connect page button.

   

2. Fallback: Download Quick Connect

   Confirm the connection by clicking Connect on the Quick Connect page. The remote-support program will then be downloaded.

   

3. Run the downloaded file

   Open only the file you just downloaded through the K&K Networks support site.

   

   The remote-support program will then be started by the downloader.

   

   You must also confirm this action because macOS blocks programs downloaded from the internet. Confirm the security prompt to open the downloaded file.

   

   The Quick Connect icon in the menu bar indicates that the program started successfully.

   

4. Grant macOS permissions

   macOS will request Screen Recording, Accessibility, and Full Disk Access permissions. A window will open where you can grant these permissions. The following example shows only Full Disk Access.

   

   Grant the permissions by selecting the corresponding checkboxes. You may need to enter your password to confirm the changes.

   

   After granting the permissions, you must restart Quick Connect for the changes to take effect. Close Quick Connect and open it again. macOS detects this automatically and displays a message that Quick Connect must be restarted. Confirm this message.

   Alternatively, you can grant the permissions manually in System Settings. Open System Settings and allow them for NinjaOne Remote. Without Screen Recording, our support team cannot see your screen; without Accessibility, remote control is unavailable.

5. Approve access

   Keep Quick Connect open. When our support technician starts the session, approve the connection request on your device if prompted.

   

Linux

Follows.

iOS

Follows.

Android

Follows.

Troubleshooting

The connection code is rejected

Check that you entered all ten digits without spaces. In NinjaOne Assist, also select the European or EU instance. According to NinjaOne, choosing the wrong instance can cause the app to report that the code is invalid.

The app does not open

Open NinjaOne Assist manually or use the App Store or Google Play button on the home page. Then return to the app and select Share My Screen or Remote Support Portal.

Our support team cannot see the device yet

Check your internet connection, keep the app or Quick Connect open, and approve any pending sharing prompts. Then tell our support team that the device is ready.

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Product information and screenshot sources: NinjaOne Assist documentation, Quick Connect documentation, and macOS permissions.